Contact Us

Having trouble accessing your product?

Not satisfied with something?

Need help getting the media to run on your computer or device?

We’re happy to help! Please e-mail customer service at

If you need our assistance in reviewing your bill, then please tell us your receipt number for your purchase.

If you are not able to find that information, then don’t worry! In that case, please try to remember when you originally purchased the product, and let us know.

If you are having a technical issue, and you are unable to download or view your product, then please tell us what kind of computer or device you are using to access our website. If you know the name of the browser you are using, please tell us that, too.

Note: Please allow up to 2 business days for response. Typical response time is within 4-8 hours, but during times of high volume or unexpected low-staffing, response time can take up to 48 hours. We’re staffed Monday – Friday, noon – 9 pm EST (9 AM – 6 PM PST), not including holidays.

Also, this e-mail address is for customer service only - please do not send medical questions to this address.

For the fastest response please send us an email with as much detail as possible: